Facilitating a Train the Trainer Workshop focused on sustainable tourism
Tourism destinations such as the Caribbean island of St. Kitts are only as strong as the people and businesses who make them up. From tour guides to hotel housekeeping staff, the local workforce are the building blocks of St. Kitts’ bustling tourism industry.
A competent workforce is essential to an excellent visitor experience. From the moment a visitor steps foot on the island, the tourism and hospitality workforce shapes their experience. Was the immigration officer welcoming? Did the front desk agent provide helpful information about the local culture? Was their hotel room clean? Each of these micro-moments that take place throughout a trip affects a visitor’s overall perception of the destination. One interaction can make or break whether the traveler returns home raving about their trip or vowing to never come back.
Thus, in order to strengthen a destination and ensure its long-term sustainability, it is important to invest in the people who propel the industry forward. One of the best ways to accomplish this is to make sure that those in leadership roles are adequately prepared to support their staff’s professional development.
As part of our ongoing partnership with the St. Kitts Ministry of Tourism we hosted a Train the Trainer Workshop with a focus on sustainable tourism in the Kittitian context. This workshop was geared toward managers in tourism businesses, particularly those with regular training and human resource responsibilities.
On a sunny St. Kitts day in late October, 10 enthusiastic and ambitious participants joined us for the two-day workshop. Most participants held supervisory roles and came from various tourism-related organizations including accommodations, attractions, and restaurants.
To kick off the training, participants were asked a simple question: “What one word represents what being a trainer means to you?” Uplifting words such as “inspire” “change” “leader” “educator” and “guide” were just some of the words that came to mind.
Over the course of the workshop, our team supported participants in becoming the trainers that they aspired to be. The workshop focused on developing essential skills that will help participants be more effective communicators, leaders, and mentors – both on the job and in their personal lives. Participants learned about topics such as engaging different learners, creating supportive environments, and handling challenging situations. In addition, a particular emphasis was placed on how trainers and managers play a key role in bolstering business sustainability, both through staff development and other operational improvements.
Exercises and activities were woven throughout the training, encouraging interactivity and allowing participants to apply their learnings. Participants were incredibly engaged, eager to learn, and supportive of one another. At the end of the workshop, each participant developed a training plan related to their individual training responsibilities – one participant created a plan for a culinary training, while another focused on guest services.
Given their positions and roles in the tourism industry, the participants are well-positioned to apply what they learned in their day-to-day lives. We hope that this training will generate a ripple effect of impact and contribute to a thriving future for St. Kitts.
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