Community & Membership Manager
Location: Remote (≈ 4 h overlap with CET)
Reports to: CEO
Hours: Full-time
About Us
Sustainable Travel International is a mission-driven organization working to protect and conserve our planet’s most vulnerable destinations by transforming tourism’s impact on nature and people. By leveraging the power of travel and tourism, we aim to ensure that communities thrive, cultural heritage is preserved, and environments are healthy for future generations. Our comprehensive solutions help tourism companies, destination managers, and travelers reduce tourism’s carbon footprint, address their carbon liability, advance the global net-zero transition, and strengthen the industry’s climate adaptation and resilience.
Position Summary
As the Community & Membership Manager, you’ll oversee and turbo-charge two community programs that support our core business and sit at the heart of Sustainable Travel International’s mission:
- B2B Sustainable Travel Membership – our global network of forward-thinking travel brands, destinations, and suppliers committed to environmentally and socially responsible growth.
- Travel Better Club & Direct-to-Consumer Offset Marketplace – an ever-growing community of conscious globetrotters who track their footprint, fund high-quality carbon projects, and inspire others to travel responsibly.
You’ll manage and grow these programs by implementing marketing and engagement efforts that drive member acquisition, encourage repeat purchases, and strengthen relationships. You’ll play a key role in scaling the programs—streamlining operations, expanding benefits, developing compelling content, and creating member touchpoints that deliver consistent value, foster long-term engagement, and keep the programs visible and relevant to our audiences. Your goal is to build compelling member experiences that turn curiosity into sign-ups, sign-ups into loyalty, and loyalty into advocacy and measurable climate impact.
That means:
- Crafting end-to-end acquisition funnels that attract and convert prospects into active members through coordinated marketing and outreach efforts.
- Managing members, ensuring they understand and access their benefits, and providing regular outreach that maintains engagement and satisfaction.
- Curating engaging online/offline touchpoints such as webinars, peer-to-peer learning sessions, or “Impact Circles,” and loyalty perks that spark dialogue, foster community connection, and showcase member success.
- Converting engagement into renewals, repeat offset purchases, tier upgrades, and new revenue that fuels conservation and community projects worldwide.
- Track performance and optimize based on data, identifying opportunities to increase retention, boost conversions, and better meet member needs.
The role is suited for an early-career professional (0-3 years experience or a standout recent graduate) who combines strategic thinking, growth marketing know-how, and strong relationship skills with the ability to design streamlined processes that can grow efficiently. You should be proactive, creative, and eager to design smart strategies, build strong relationships, experiment with new ideas, and use data to optimize results.
Key Responsibilities & Time Allocation
% of Role | Responsibilities | What Success Looks Like |
40 % | B2B Membership Growth & Climate-Partner Success | • Build and execute a tiered benefit roadmap (webinars, “Impact Circles,” resource hub). • Moderate forums and virtual events; celebrate wins and spark collaboration. • Set up and manage member communications, including automation workflows, to highlight benefits and maintain engagement. • Map every member’s carbon offset portfolio and renewal timeline; coordinate with Partnerships to upsell multi-year commitments. • Package carbon projects as VIP perks—early access, site visits, co-branded impact reports. |
35 % | Travel Better Club & D2C Offset Sales | • Relaunch the club with a funnel that features our offset calculator as a core benefit. • Guide travelers from first-time offset to recurring purchases to full membership. • Craft nurture sequences (impact dashboards, loyalty rewards, community challenges). |
15 % | Community Analytics & Reporting | • Own dashboards for growth, engagement, offset volume, repeat rate, LTV, and NPS. • Flag churn risks early; translate insights into new features and experiments. |
10 % | Cross-Functional Collaboration | • Collaborate with marketing to develop and deploy email, social media, paid campaigns, lead magnets, and web content that drives membership growth and d2c offset purchases. • Partner with Product & Tech on member-facing tools; with Partnerships on B2B membership lifecycle and upselling |
Must-Have Skills & Qualities
- Community Builder & Moderator – Experience building and managing a community, moderating online groups and forums, sparking dialogue, celebrating wins, and managing conflict.
- Acquisition & Lifecycle Marketing – familiarity with core digital marketing channels (email, social media, Google Ads) and experience with CRM automation.
- Storyteller & Creator – strong writing skills, plus basic design/video capabilities(Canva, etc.).
- Carbon Offset basic understanding – basic understanding of carbon measurement, reduction, and offsetting, including project standards (Verra, Gold Standard), and can explain value to non-experts.
- Passion for Sustainable Tourism & Climate Action – eager to connect travel business and travelers with tangible impact (carbon reduction, regenerative practices).
- Partner-Success Mindset – converts transactional clients into long-term ambassadors.
- Remote-Ready Team Player – Thrives in distributed teams, communicates proactively, and manages projects across multiple time zones with minimal hand-holding
- Tool Stack Awareness – hands-on experience with platforms like Circle/Slack, HubSpot/Mailchimp, Zoho, or Airtable.
- Initiative & Strategic Thinking – Proactively identifies challenges and opportunities, applies critical thinking to solve problems, and shapes strategies that drive growth and engagement.
Nice to Have
- Additional languages (Spanish, French, or German).
- Event production (virtual conferences, in-person meet-ups).
- Basic knowledge of GA4, Looker Studio, or similar analytics platforms.
- Previous internship or coursework in tourism, environmental studies, or nonprofit management.
What We Offer
- Mission & Impact – work daily on tangible climate and community outcomes to advance our mission of contributing to industry net zero goals.
- Remote-First Flexibility – design your workspace; annual stipend for co-working or home-office setup, and flexible work days.
- Computer reimbursement – Reimbursement every three years to cover the cost and maintenance of a personal computer for work.
- Personal time off: enjoy a generous, flexible paid time off policy (including vacation, sick leave, and holidays), with the ability to roll over a portion of unused days into the next year and additional days allocated specifically for volunteer work, so you can recharge, give back, and maintain a healthy work–life balance.
- Heathcare & Retirement – Monthly stipend to help cover health insurance costs, plus 401(k) with company contribution. For U.S.-based employees only.
- Professional Development Budget – Educational stipend and reimbursement for courses or conferences.
- Inclusive, Supportive Culture – weekly virtual huddles and a team that values creativity over bureaucracy.
- Career growth pathway— Benefit from a transparent career growth pathway that combines SMART goal-setting, weekly coaching check-ins, open feedback loops, and annual performance reviews to turn your professional development into clear advancement opportunities.
How To Apply
Complete this application form by June 30, 2025. Please make sure you are logged into a Google account to access this Google Form.
STI is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.
