Sustainable Travel International

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Our Staff

The Sustainable Travel International team consists of talented professionals with a diverse background, and a deep passion for sustainability in travel & tourism. In addition to our core staff, Sustainable Travel International is supported by an executive board, a number of collaborating partners and amazing volunteers.

  • Brian T. Mullis's portrait

    Brian T. Mullis, CEO & Founder

    Brian T. Mullis is an internationally recognized expert in sustainable tourism development and destination stewardship. He founded Sustainable Travel International in 2002, and continues to serve the organization as its CEO. Mullis boasts an extensive track record of successful project development and implementation with international partners spanning 20-plus years. During his career, he has designed and… more

    Brian T. Mullis is an internationally recognized expert in sustainable tourism development and destination stewardship. He founded Sustainable Travel International in 2002, and continues to serve the organization as its CEO.

    Mullis boasts an extensive track record of successful project development and implementation with international partners spanning 20-plus years. During his career, he has designed and developed solutions for destinations and businesses in more than 40 countries across five continents, in areas like low carbon tourism, market access, capacity building, enterprise development, and sustainable tourism standards.
    Under his leadership, Sustainable Travel International has become the leading global NGO practitioner focused on innovative sustainable tourism development and conservation solutions for the travel and tourism industry. In 2013, he was appointed to the United States National Travel and Tourism Advisory Board.
    Brian has more than 21 years of experience in the travel and tourism industry. He began his career working in National Parks in the United States, then moved on to own and operated an international travel company specializing in adventure travel and ecotourism. His experience includes specialist knowledge of sustainable tourism policy and management frameworks as they relate to biodiversity conservation, cultural-heritage preservation and localized economic development.
    Brian has extensive experience working with the tourism value chain in the areas of sustainable and business development. He has assisted hundreds of companies and destinations, from Fortune 500 companies and SMEs to emerging destinations and SIDS.
  • Dr. Louise Twining-Ward's portrait

    Dr. Louise Twining-Ward, President

    Louise Twining-Ward is a sustainable tourism specialist with 22 years of international experience in planning, developing, and monitoring, sustainable tourism destinations. She is experienced in the management of complex projects and the coordination of public, private, and non-profit sector partners. She has expertise in capacity building, research, training, and communication. Louise has lived and worked… more

    Louise Twining-Ward is a sustainable tourism specialist with 22 years of international experience in planning, developing, and monitoring, sustainable tourism destinations. She is experienced in the management of complex projects and the coordination of public, private, and non-profit sector partners. She has expertise in capacity building, research, training, and communication.

    Louise has lived and worked in over thirty countries, helping businesses, destinations, and governments transition to more sustainable management practices. Her special area of interest is the development and use of indicators for monitoring sustainable tourism destination management.

    Prior to joining Sustainable Travel International in 2011, she was Consultant for The World Bank Finance and Private Sector Development Unit for Africa, and Senior Associate at Tourism Resource Consultants, New Zealand. Louise is Visiting Fellow at the University of Surrey, UK, an editorial board member of the Journal of Sustainable Tourism, and an accredited STEP Eco-Certification Assessor.

    Louise is the author of the 2010 UN Women and UNWTO’s Global Report on Women in Tourism, guest writer for UNEP’s Green Economy Report, and co-author of the book Monitoring for a Sustainable Tourism Transition: the Challenge of Developing and Using Indicators. Her work in the South Pacific included the Samoa Tourism Development Plan, the Cook Islands Tourism Human Resource Strategy, the South Pacific Accommodation Classification Program, the South Pacific Ecotourism Code of Practice, and the South Pacific Regional Tourism Handicraft project. Her work in Sub Saharan Africa includes the World Bank Africa Regional Tourism Strategy, the Africa Tourism Flagship Report, The Namibia Tourism Policy Note and the Seychelles Sustainable Tourism Label.

    She has a Ph.D. in Sustainable Tourism from the University of Surrey in the UK and a MSc. in Tourism Planning and Management also from the University of Surrey.

    Connect with Louise on LinkedIn.

  • Seleni Matus's portrait

    Seleni Matus, Vice President, Latin America and Caribbean

    Seleni Matus has more than 12 years of professional experience in designing and directing large-scale and multi-stakeholder initiatives that have mainstreamed sustainable tourism principles into key sectors of the tourism industry. She has worked in close collaboration with private sector and governments in tourism destinations throughout northern Mesoamerica to develop and implement destination-level sustainable management… more

    Seleni Matus has more than 12 years of professional experience in designing and directing large-scale and multi-stakeholder initiatives that have mainstreamed sustainable tourism principles into key sectors of the tourism industry.

    She has worked in close collaboration with private sector and governments in tourism destinations throughout northern Mesoamerica to develop and implement destination-level sustainable management plans and programs, in particular for the cruise sector, that have enhanced the quality of tourism products offered and helped to ensure the long-term health of natural ecosystems.

    In addition, Seleni has significant experience in developing a wide range of sustainable tourism planning and business-to-business tools. Examples of these tools include industry-level criteria and indicators for sustainable marine tours for the cruise industry, and practical tourism planning guides such as Linking Communities, Tourism & Conservation: A Tourism Assessment Process that communities can use to help determine the viability of a proposed ecotourism business concept.

    Seleni’s professional experience is deeply grounded in Belize where she developed the country’s national-level tour guide training and certification program, and also managed Programme for Belize’s ecotourism tour operation and lodges. She recently served as Belize’s Director of Tourism overseeing an unprecedented organizational change process in which the Belize Tourism Board’s strategic programs were recalibrated and resources reallocated to more effectively meet the demands of a fiercely competitive global marketplace.

    Seleni was instrumental in the establishment of the Mesoamerican Ecotourism Alliance serving as a founding member and its first President. More recently she also served on the Global Sustainable Tourism Council’s Board of Directors.

    Connect with Seleni on LinkedIn.

  • Jeremy Sampson's portrait

    Jeremy Sampson, Senior Director, Marketing & Communications

    Jeremy, who joined Sustainable Travel International in early 2011, leads a variety of projects for destination and corporate partners focused on assessment, participatory planning, and sustainability marketing and communications. He is the program lead for the new global collaboration, the Sustainable Destination Leadership Network. He also oversees global marketing, PR, and communications efforts for the… more

    Jeremy, who joined Sustainable Travel International in early 2011, leads a variety of projects for destination and corporate partners focused on assessment, participatory planning, and sustainability marketing and communications. He is the program lead for the new global collaboration, the Sustainable Destination Leadership Network. He also oversees global marketing, PR, and communications efforts for the organization, while playing a key role in operations, business development, and strategic planning.

    Recent projects include: destination sustainability assessments based on the Global Sustainable Tourism Council’s Destination Criteria for Mara Naboisho Conservancy in Kenya, St. Croix, US Virgin Islands, and Samoa; branding and marketing strategy for the Northern Rangelands Region of Kenya; action planning for the 2015 Actively Green Campaign in Vail, Colorado; sustainability marketing assessment and action plan for Lanzarote, Spain; leadership of the Festivals and Events component of the North American Destination Marketing Campaign in Namibia; development and implementation of the Oregon Travel Philanthropy Fund; design and development of marketing workshops for Innovation Norway.

    Prior to his work at Sustainable Travel International, Jeremy spent a decade directing sales, operations and marketing efforts for two of the top for-profit supplemental education brands in the San Francisco Bay Area. He spent 4 years as Director of Marketing at Galileo Learning developing marketing strategies and creative communications plans, and prior to that worked for 6 years in multiple roles at SCORE! Educational Centers, including a stint as the Northern California Marketing Manager.

    An avid traveler, Jeremy spent a year in Rio de Janeiro teaching English to multinational corporate executives after graduating from UC Berkeley with a BA in Mass Communications.

    Connect with Jeremy on LinkedIn.

  • Robert Chappell's portrait

    Robert Chappell, Senior Director, Standards and Certification

    Robert (Bobby) Chappell is a sustainability professional with over 12 years’ experience in environmental assessment and tourism. In his role as Director of Standards Development and Eco-certification, Bobby is at the forefront of the sustainability movement. He is the architect behind the STEP Sustainability Management Framework and Green Communities Program, and is also the lead… more

    Robert (Bobby) Chappell is a sustainability professional with over 12 years’ experience in environmental assessment and tourism. In his role as Director of Standards Development and Eco-certification, Bobby is at the forefront of the sustainability movement. He is the architect behind the STEP Sustainability Management Framework and Green Communities Program, and is also the lead facilitator for industry training workshops and assessor training courses.

    Bobby has helped variety of global businesses, destinations, corporations, alliance organizations, and tourism boards implement the STEP Framework, including Royal Caribbean Cruises Ltd., Hostelling International, Vail Resorts, Leading Hotels of the World, Globus Family of Brands, Guinness Storehouse, Timberline Lodge, Travel Oregon, and Jackson Hole Chamber of Commerce. He has also been influential on standards development projects like the European Union Indicators, Seychelles Sustainability Standard, and the Green Municipalities Self-Assessment Tool.

    Bobby’s professional career started as a wilderness ranger and environmental consultant, conducting endangered species surveys, watershed assessments, and visitor use impact studies. From there, Bobby immersed himself in the eco and adventure tourism industries, living and working in Costa Rica for more than four years. He has worked in the hospitality and accommodations sectors, and has extensive experience in travel planning, tour guiding, and service-learning study-abroad programming.

    Connect with Robert on LinkedIn.

  • Heather Clyne's portrait

    Heather Clyne, Senior Director, UK and Europe Operations

    Heather Clyne joined Sustainable Travel International as Senior Director of UK and Europe Operations in 2013.  She brings to the role significant experience in sustainable tourism research and project management with the European Commission and others. Heather is a passionate advocate for travel and tourism, and believes the industry can be a positive force for… more

    Heather Clyne joined Sustainable Travel International as Senior Director of UK and Europe Operations in 2013.  She brings to the role significant experience in sustainable tourism research and project management with the European Commission and others. Heather is a passionate advocate for travel and tourism, and believes the industry can be a positive force for individuals and communities when managed in a thoughtful, strategic and viable manner.

    Heather has 10+ years in non-profit administration, volunteer management, special events management, and community marketing and development. She also has an MSc in Tourism Marketing from the School of Hospitality and Tourism Management at The University of Surrey in Guildford, UK.

    Prior to joining Sustainable Travel International, Heather was a Research Officer at the University of Surrey and Project Manager for the “Study on the Feasibility of a European Tourism Indicator System for Sustainable Management at Destination Level”, a European Commission initiative.  The aim of the study was to provide tourism destination stakeholders and Destination Management Organisations (DMOs) across Europe with a simple, ready to use system of indicators with which they can easily assess and monitor the sustainability of their tourism destinations.  The findings from this study are the basis for the European Tourism Indicator System currently being launched Europe-wide.

    Connect with Heather on LinkedIn.

  • Kathleen Pessolano's portrait

    Kathleen Pessolano, Senior Director, Destinations

    Kathleen Pessolano joined Sustainable Travel International as Senior Director, Destinations in early 2013. She is an attorney whose career has focused on corporate responsibility, environmental advertising and marketing, international development, and sustainable development in the travel and tourism sector. Prior to joining Sustainable Travel International, Kathleen was a consultant for the Global Sustainable Tourism Council, where she… more

    Kathleen Pessolano joined Sustainable Travel International as Senior Director, Destinations in early 2013. She is an attorney whose career has focused on corporate responsibility, environmental advertising and marketing, international development, and sustainable development in the travel and tourism sector.

    Prior to joining Sustainable Travel International, Kathleen was a consultant for the Global Sustainable Tourism Council, where she reviewed international travel and tourism standards for compliance with the Global Sustainable Tourism Criteria. Kathleen also worked as a consumer protection attorney for the U.S. Federal Trade Commission, where she regulated companies’ messaging regarding social responsibility and environmental initiatives, to prevent greenwashing and other deception of consumers. Kathleen drafted the renewable energy section of the “Green Guides,” the FTC’s guidance for businesses on how to legally advertise and market their environmental initiatives in the U.S., including the use of eco-certifications. Kathleen also practiced law at O’Melveny & Myers LLP, where she focused on antitrust, consumer protection, and energy matters.  Before law school, Kathleen was Program Assistant for Latin America & the Caribbean at the Center for International Private Enterprise, where she worked on private sector development projects in the LAC region.

    Kathleen has a J.D. from the University of Chicago Law School and a B.A. in Political Science and Spanish from Holy Cross.

    Connect with Kathleen on LinkedIn.

  • Jessemin Sheyda-Losick's portrait

    Jessemin Sheyda-Losick, Senior Director of Planning

    Jessemin Sheyda-Losick is the Senior Director of Planning for Sustainable Travel International. Jessemin is a sustainable tourism specialist with 10 years international experience in planning, developing, and managing sustainable travel programs. He is experienced in the management of community development projects that leverage tourism resources to achieve community and conservation goals. Jessemin has traveled and… more

    Jessemin Sheyda-Losick is the Senior Director of Planning for Sustainable Travel International. Jessemin is a sustainable tourism specialist with 10 years international experience in planning, developing, and managing sustainable travel programs. He is experienced in the management of community development projects that leverage tourism resources to achieve community and conservation goals. Jessemin has traveled and worked in over 50 countries, coordinating with private, public and non-profit sector partners to develop unique, community driven travel experiences. He has expertise in community development, research, training, and risk management. Prior to joining Sustainable Travel International, Jessemin acted as Director of Global Sustainability for Rustic Pathways, an innovative adventure travel company operating in 19 countries on 5 continents.  Jessemin has consulted for the Mozambican Ministry of Science and Technology on the Millennium Villages project and led field research for Columbia University’s Earth Institute on projects in the Brazilian Amazon and Southern Africa. Jessemin is currently the President of the Rustic Pathways Foundation, a 501(c)(3) non-profit foundation that raises funds for community development and education projects in the communities where Rustic Pathways operates. He has an M.P.A in Development Practice with a focus on tourism from Columbia University’s School of International and Public Affairs in New York, NY, USA as well as a B.A. in Government from Georgetown University in Washington, D.C., USA.

     

    Connect with Jessemin on LinkedIn.

  • Neota Webb's portrait

    Neota Webb, Director, Finance and Operations

    Neota Webb joined Sustainable Travel International in 2014. She has more than 10 years of accounting experience in both the NGO and public sectors.  Neota has a dynamic accounting background that allows her to use various experiences to bring a more worldly view to both finance and operations management.  Neota has her Bachelor’s Degree from… more

    Neota Webb joined Sustainable Travel International in 2014. She has more than 10 years of accounting experience in both the NGO and public sectors.  Neota has a dynamic accounting background that allows her to use various experiences to bring a more worldly view to both finance and operations management.  Neota has her Bachelor’s Degree from the University of Oregon and her MBA from American InterContinental University.

    Connect with Neota on LinkedIn.

  • Andrew Grossmann's portrait

    Andrew Grossmann, Manager, Business Development

    Andrew joined the Sustainable Travel International team in November 2011. He currently manages the Carbon Emissions and Offsets program while also providing support to the Standards & Monitoring, Business Development, and Marketing & Communications teams. He first became interested in sustainability while studying Environmental Policy at Ithaca College in New York, where he attended the UNFCCC… more

    Andrew joined the Sustainable Travel International team in November 2011. He currently manages the Carbon Emissions and Offsets program while also providing support to the Standards & Monitoring, Business Development, and Marketing & Communications teams. He first became interested in sustainability while studying Environmental Policy at Ithaca College in New York, where he attended the UNFCCC COP conferences in 2008 and 2009.

    Before arriving at Sustainable Travel International, Andrew spent time volunteering at eco-lodges in Ecuador, studying with Tibetan monks in Northern India and working on organic farms and apiaries in New Zealand and France. During his time abroad, Andrew became passionate about the benefits of voluntourism and cultural heritage study.

    Connect with Andrew on LinkedIn.

  • Lizzie Keenan's portrait

    Lizzie Keenan, Marketing and Communications Manager

    Lizzie Keenan joined Sustainable Travel International as the Marketing and Communications Manager in October 2013. She currently manages organizational marketing and communications for the organization. Additionally, Lizzie contributes to the implementation of key Sustainable Marketing and Communications projects, including work with the Northern Rangelands Trust in Kenya and Royal Caribbean International. Prior to her work… more

    Lizzie Keenan joined Sustainable Travel International as the Marketing and Communications Manager in October 2013. She currently manages organizational marketing and communications for the organization. Additionally, Lizzie contributes to the implementation of key Sustainable Marketing and Communications projects, including work with the Northern Rangelands Trust in Kenya and Royal Caribbean International.

    Prior to her work at Sustainable Travel International, Lizzie spent three years working in the marketing and travel trade departments at Visit California. Here she garnered a strong understanding and passion for strategic planning and brand marketing.

    Lizzie’s professional career started as a Senior Programs Coordinator for ACCENT International, a study abroad program provider. This, coupled with her own experiences of studying abroad in England and Bali, and volunteering in Germany and Greece, helped solidify her passion for travel and sustainable tourism.

    Lizzie has an MSc in Tourism Development from the School of Hospitality and Tourism Management at The University of Surrey in Gulidford, UK.   Her dissertation research focused on marketing the sustainability of adventure travel to attract the Y Generation.

     

    Connect with Lizzie on LinkedIn.

  • Kumud Sengupta's portrait

    Kumud Sengupta, Director, Middle East and India

    Kumud is based in Dubai, United Arab Emirates, and manages operations and business development for the Middle East and India regions.  An economics graduate with an MBA degree, Kumud has over 28 years of experience in marketing, advertising, research and consulting. Kumud’s background is complemented by 15 years of specialist consulting experience in the hospitality and travel… more

    Kumud is based in Dubai, United Arab Emirates, and manages operations and business development for the Middle East and India regions.  An economics graduate with an MBA degree, Kumud has over 28 years of experience in marketing, advertising, research and consulting.

    Kumud’s background is complemented by 15 years of specialist consulting experience in the hospitality and travel & tourism sectors.
    She is a certified assessor and consultant for the Sustainable Tourism Education Program (STEP), and is also the Managing Editor of Spotlight on Sustainable Tourism (SOST), an e-journal with a mission to promote sustainable business practices among stakeholders in the tourism industry.

    Kumud is the co-founder & Director of Market Vision, a research and consultancy services firm based in Dubai, and a regular speaker at tourism conferences and events.

    Connect with Kumud on LinkedIn.

  • Sam Huang's portrait

    Sam Huang, Director, Taiwan

    Samantha Huang is currently a PhD Candidate in Behavioral Neuroscience at Boston University School of Medicine. She also holds a BSc degree in Chemistry from National Taiwan University, and a Masters in Philosophy from the University of Oxford. Prior to pursuing her academic career, Sam worked in the information and communications industry for more than… more

    Samantha Huang is currently a PhD Candidate in Behavioral Neuroscience at Boston University School of Medicine. She also holds a BSc degree in Chemistry from National Taiwan University, and a Masters in Philosophy from the University of Oxford. Prior to pursuing her academic career, Sam worked in the information and communications industry for more than 15 years, specializing in marketing and international cooperation. She has traveled extensively and witnessed numerous natural disasters caused by climate change, as well as observed human damage caused by overdevelopment and unsustainable growth strategies in Asia. Sam founded Lohas Traveler in 2007 together with her partners in Taiwan, hoping to raise awareness of the importance of sustainable travel, especially in the greater China region.

  • Monique Chen's portrait

    Monique Chen, Assistant Director, Taiwan

    Monique Chen first realized her passion for traveling when she joined a mountaineering club while attending university. While kayaking and hiking with friends around Taiwan, she had the opportunity to delve deeply into aboriginal heritage, and vastly appreciated her encounters with the people she met on her journey. After graduating, Monique was engaged in cultural… more

    Monique Chen first realized her passion for traveling when she joined a mountaineering club while attending university. While kayaking and hiking with friends around Taiwan, she had the opportunity to delve deeply into aboriginal heritage, and vastly appreciated her encounters with the people she met on her journey.

    After graduating, Monique was engaged in cultural and environmental restoration work for five years in Taiwan. Her most recent position job was Chief of Operations & Promotion in the Taipei County Gold Ecological Park, a gold mining village where she was able to explore local history with mine workers and local residents, while developing a more sustainable approach to economics and environmental conservation. Monique hopes that increased education about sustainable travel can lead to progress in Taiwan and other Chinese communities.

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